Quality guidelines

Product quality

• Vendors must disclose the quality level of their products (1st quality grade, 2nd quality grade or unknown based on international testing standards).
• Products go through visual checks to match descriptions.
• Lab testing documents may be attached by vendors.

Compliance

• Our technology provider will perform spot checks, from time to time, to make sure that vendors comply with the delivery time frame and that the product’s quality is as advertised.
• Vendors must supply L*a*b* coordinates under D65 lighting for every product they list. We assess conformity based on this data.

Returns and product accuracy

• Returns are only accepted if a product doesn’t match its description.
• If a return happens, vendors must replace the item or issue a full refund.
• To learn more read the Shipping and return policy.

Packaging and shipping

• Products must be packaged securely to prevent damage.
• Orders must be shipped within two business days.

Ethical and environmental responsibility

• Vendors must follow labor laws—no child or forced labor.
• Fair wages and safe working conditions are required.
• Vendors shall comply with national regulations for health, safety and the environment. To do so, vendors should have all the permits and certificates legally required.

To learn more read .

To learn more read Vendor Guidelines.